HEXAFRESH Terms & Conditions

These Terms & Conditions govern your access to and use of the HEXAFRESH website and the purchase of products from HEXAFRESH SAS. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

HEXAFRESH SAS operates this website. References to “HEXAFRESH”, “we”, “our” or “us” mean HEXAFRESH SAS.

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable in your country.

3. Products

We strive to ensure product descriptions, specifications, images and prices are accurate. Product colors and appearance may vary depending on display settings. We reserve the right to modify product specifications without prior notice where this does not materially affect the product.

4. Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products or reject orders when inventory is unavailable.

5. Pricing

Prices shown on the website are subject to change without prior notice. Obvious pricing or typographical errors may be corrected even after an order is placed. If an order cannot be fulfilled due to a pricing error, it may be cancelled and any payment refunded.

6. Orders

Submission of an order does not constitute acceptance. HEXAFRESH may accept or reject any order for reasons including product availability, suspected fraud, payment verification failure or legal restrictions.

7. Payment

Payments are accepted using the methods displayed during checkout, including Stripe, Klarna where available, and approved bank transfers. Orders are processed only after successful payment authorization.

8. Shipping

Shipping is governed by the HEXAFRESH Shipping Policy. Delivery estimates are not guaranteed and may vary because of events beyond our control.

9. Risk of Loss

Risk of loss or damage transfers to the customer upon delivery, except where mandatory consumer law provides otherwise.

10. Right of Withdrawal

Eligible consumers may exercise their legal right of withdrawal within 14 days of receiving the product, subject to the conditions set out in the Returns, Refunds & Exchanges Policy and applicable law.

11. Returns & Refunds

Returns require prior authorization. Products must be returned complete, in resalable condition and with proof of purchase. Customers are generally responsible for return shipping costs unless otherwise required by law or where the return results from an error by HEXAFRESH.

12. Warranty

HEXAFRESH provides a limited manufacturer’s warranty for eligible products purchased new from HEXAFRESH or authorized resellers. The warranty is valid only for the original purchaser and is non-transferable. Unauthorized repairs, modifications, misuse, improper installation, second-hand purchases or purchases from unauthorized sellers void the warranty.

13. Intellectual Property

All trademarks, logos, product names, images, graphics, videos, software, text and other content displayed on this website are owned by or licensed to HEXAFRESH and are protected by intellectual property laws. No content may be copied, reproduced or distributed without prior written permission.

14. User Conduct

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, distribute malware or use the website for unlawful purposes.

15. Limitation of Liability

To the maximum extent permitted by law, HEXAFRESH shall not be liable for indirect, incidental, consequential, special or punitive damages, loss of profits, loss of data or business interruption arising from the use of our products or website. Nothing in these Terms excludes liability that cannot legally be excluded.

16. Force Majeure

HEXAFRESH shall not be responsible for delays or failures resulting from events beyond its reasonable control, including natural disasters, severe weather, pandemics, strikes, war, civil unrest, governmental actions, transportation disruptions or supplier failures.

17. Privacy

Your use of our website is also governed by the HEXAFRESH Privacy Policy.

18. Third-Party Services

Our website may contain links to third-party services. HEXAFRESH is not responsible for the content, availability or privacy practices of third-party websites or providers.

19. Suspension or Termination

HEXAFRESH reserves the right to suspend or terminate access to the website or cancel orders where these Terms are violated or fraudulent activity is suspected.

20. Governing Law

These Terms shall be governed by the laws of France. Mandatory consumer protection rights applicable in the customer’s country of residence remain unaffected where required by law.

21. Dispute Resolution

We encourage customers to contact Customer Support first to resolve any dispute amicably before commencing formal legal proceedings.

22. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Payment Policy and Returns, Refunds & Exchanges Policy, constitute the entire agreement between HEXAFRESH and the customer regarding purchases made through the website.

24. Changes to These Terms

HEXAFRESH may update these Terms at any time. The latest version will always be published on the website with the revised effective date.

25. Contact Us

For questions regarding these Terms & Conditions, please contact HEXAFRESH Customer Support through the Contact Us page on the website.