Privacy & Policy
HEXAFRESH SAS ("HEXAFRESH", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, create an account, place an order, contact Customer Support, subscribe to our newsletter, or otherwise interact with our products and services.
This Policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable privacy laws.
1. Company Information
HEXAFRESH SAS is the controller of your personal data. For any questions regarding this Privacy Policy or your personal information, please contact us through the Contact Us page on our website.
2. Scope
This Policy applies to all visitors, customers, account holders, newsletter subscribers and anyone interacting with HEXAFRESH through our website, social media channels or Customer Support.
3. Information We Collect
We may collect your name, billing and shipping addresses, email address, telephone number, company name (where applicable), payment status, order history, customer service communications, warranty claims, IP address, browser information, device information, cookies and website usage data.
4. Information Collected Automatically
When you browse our website we may automatically collect technical information such as IP address, browser type, operating system, pages visited, referring website, language preferences, device identifiers and browsing behavior using cookies and similar technologies.
5. How We Collect Information
We collect information directly from you when you create an account, place an order, subscribe to newsletters, contact Customer Support, submit warranty claims or participate in promotions. We also receive information automatically through cookies and from trusted third-party providers involved in payment processing, shipping and fraud prevention.
6. How We Use Your Information
We use your information to process orders, deliver products, provide customer support, manage warranty claims, improve our website, detect fraud, comply with legal obligations, communicate with you, personalize your experience and, where you have given consent, send marketing communications.
7. Legal Basis for Processing
Depending on the circumstances, we process personal data because it is necessary to perform a contract, comply with legal obligations, protect our legitimate business interests, or because you have provided your consent. Where consent is required, you may withdraw it at any time.
8. Payment Information
Payments are securely processed by trusted third-party providers including Stripe and Klarna (where available). HEXAFRESH does not store complete credit or debit card information on its servers. Payment providers process your payment information according to their own privacy policies.
9. Shipping & Delivery Partners
To deliver your orders, we may share the minimum information necessary with logistics providers and shipping carriers, such as your name, delivery address, telephone number and email address.
10. Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality, remember preferences, analyze website traffic and measure marketing performance. Where required by law, non-essential cookies are activated only after obtaining your consent. You can manage cookies through your browser settings or our cookie banner.
11. Marketing Communications
If you subscribe to our newsletter or consent to receive marketing messages, we may send you information about new products, promotions and company news. You may unsubscribe at any time using the unsubscribe link or by contacting Customer Support.
12. Sharing Your Information
We do not sell your personal information. We may share information with payment providers, shipping partners, IT service providers, analytics providers, legal advisers or public authorities where required by law or necessary to provide our services.
13. International Transfers
Where personal information is transferred outside your country or the European Economic Area, appropriate safeguards will be implemented in accordance with applicable data protection laws.
14. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes and enforce our agreements.
15. Data Security
HEXAFRESH implements appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration or destruction. Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
16. Your GDPR Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate data, deletion, restriction of processing, objection to processing, withdrawal of consent and data portability. Requests will be handled in accordance with applicable legal requirements.
17. Children's Privacy
Our products and services are not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children.
18. Third-Party Websites
Our website may contain links to third-party websites. HEXAFRESH is not responsible for the privacy practices or content of external websites.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the revised effective date.
20. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact HEXAFRESH Customer Support through the Contact Us page on our website.