HEXAFRESH Payment Policy

HEXAFRESH is committed to providing a secure, transparent and reliable payment experience. By placing an order on our website, you agree to this Payment Policy.

1. Accepted Payment Methods

HEXAFRESH accepts Credit/Debit Cards securely processed through Stripe, Klarna where available and subject to eligibility, and Bank Transfer after contacting Customer Support for payment instructions. Available payment methods may vary by country.

2. Payment Security

All online payments are processed through secure third-party payment providers using SSL encryption and industry-standard security measures. HEXAFRESH does not store full credit or debit card details.

3. Order Confirmation

Orders are processed only after payment has been successfully authorized and verified. An order confirmation email will be sent once payment is accepted.

4. Bank Transfer

Orders paid by bank transfer remain pending until funds are received and verified. HEXAFRESH reserves the right to cancel unpaid orders if payment is not received within the timeframe communicated by Customer Support.

5. Payment Verification & Fraud Prevention

To protect our customers, HEXAFRESH reserves the right to verify payment information, request additional identity verification, delay shipment while verification is completed, or refuse or cancel any order suspected of fraud, unauthorized transactions or illegal activity. Any captured payment for a canceled order will be refunded to the original payment method.

6. Chargebacks

Customers are encouraged to contact HEXAFRESH Customer Support before initiating a chargeback. Fraudulent or unjustified chargebacks may result in suspension of future purchases and, where permitted by law, recovery of associated costs or legal action.

7. Klarna Payments

Klarna financing, installment plans and deferred payment services are provided solely by Klarna. Approval, payment schedules, fees and financing decisions are determined by Klarna. HEXAFRESH is not responsible for Klarna's financing decisions or agreements.

8. Currency, Taxes & Customs

Prices are displayed in the selected currency. Banks or payment providers may apply exchange-rate or transaction fees outside HEXAFRESH's control. Applicable taxes are calculated during checkout where required. Customers are responsible for customs duties, import taxes and brokerage fees unless otherwise stated.

9. Pricing Errors

HEXAFRESH strives to ensure pricing accuracy but reserves the right to correct pricing errors, product descriptions or promotional mistakes at any time. If an order is placed using an incorrect price due to a technical or human error, HEXAFRESH may cancel the order and issue a full refund.

10. Promotions & Coupon Codes

Coupon codes and promotional offers may not be combined unless expressly stated. HEXAFRESH reserves the right to cancel orders involving misuse, abuse or fraudulent use of promotional offers.

11. Refunds

Approved refunds are issued only to the original payment method used for the purchase. Refund processing typically begins within 14 business days after approval, although the time required for the funds to appear depends on the customer's bank or payment provider. Please refer to the Returns, Refunds & Exchanges Policy for eligibility.

12. Limitation of Liability

HEXAFRESH shall not be liable for delays or losses resulting from payment provider outages, banking delays, exchange-rate fluctuations or circumstances beyond its reasonable control.

13. Contact

For questions regarding billing, payments or bank transfers, please contact HEXAFRESH Customer Support through the Contact Us page or the official WhatsApp support channel.